Last Updated: April 2, 2026

1. Introduction

Welcome to Fairplumb Limited. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit fairplumb.co.uk or use our services, and outlines your privacy rights under the UK General Data Protection Regulation (UK GDPR).

2. Data Controller

Fairplumb Limited is the data controller and is responsible for your personal data.

• Business Owner: Andrew Fairweather

• Company Number: SC387951

• Address: 21 Cleeve Drive, Perth, Perthshire, United Kingdom, PH1 1HH

• Phone: 07554006591

• Email: info.fairplumb@gmail.com

3. The Data We Collect & Lawful Basis

We collect and process personal data under the following legal bases:

• Identity & Contact Data: (Names, emails, phone numbers). Collected to perform a Contract (providing plumbing and heating services) or based on Legitimate Interests (responding to quote requests).

• Location Data: (Site addresses for domestic or commercial properties). Necessary to perform a Contract (carrying out physical works, boiler servicing, or emergency repairs).

• Technical Data: (IP addresses, browser types). Collected via our website based on Legitimate Interests to secure and improve our online presence.

4. Purposes for Using Your Data

• To process your service requests and provide detailed quotes for plumbing, heating, or bathroom installations.

• To coordinate our engineers' visits to your property.

• To manage billing, payments, and provide Landlord Gas Safety Certificates or Snifep-related documentation.

• To comply with our legal and regulatory obligations as Gas Safe registered installers.

5. Hosting & Data Residency

Our website is supported by managed infrastructure provided by Cloudways Ltd. (a DigitalOcean company).

• Data Location: All website data and associated databases are stored on secure servers located in London, United Kingdom.

• Security: We utilise SSL encryption (HTTPS) to secure all data transmitted between your browser and our server.

• International Transfers: While primary storage is in the UK, technical metadata may be processed by our infrastructure providers in the USA under Standard Contractual Clauses (SCCs), ensuring equivalent protection to UK law.

6. Third-Party Service Providers

We share necessary data with selected third parties to operate our business:

• Regulatory Bodies: (e.g., Gas Safe Register, SNIPEF) to register installations and comply with safety reporting.

• Payment Processors: Secure third-party platforms used to process payments for invoices.

• Specialist Contractors: On larger projects (e.g., full bathroom renovations), we may share your address and contact name with trusted partners such as electricians or tilers working under our instruction.

7. Data Retention

• General Inquiry Data: Kept for 12 months if no project is commissioned.

• Client & Service Records: Kept for 6 years to comply with UK tax, legal, and safety record-keeping requirements.

• Safety Documentation: Gas Safety records are retained as required by law to ensure the ongoing safety and compliance of your appliances.

8. Your Legal Rights

Under UK GDPR, you have the right to Access, Correction, Erasure, Data Portability, and to Withdraw Consent. To exercise these rights, contact Andrew Fairweather at info.fairplumb@gmail.com.

9. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Helpline: 0303 123 1113

• Website: www.ico.org.uk